If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you’ve done all of this and you still have not received your refund yet, please contact us at. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.There are certain situations where only partial refunds are granted: Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Those complications, through your actions to circumvent region restrictions, will not be the responsibility of this store We will not honor a return/refund request.Our refund and returns policy lasts 30 days. Transfer is final upon order completion.Ĭircumventing Region Restrictions: Placing an order using an anonymous IP/VPN of a different country can cause complications during redemption and launching of region-blocked games. Pre-Order Exception: By request, a pre-order purchase may be cancelled before the game is released and delivered to you (a fulfilled order no longer falls under this exception).īack-Order Exception: By request, a back-order purchase may be cancelled before the order is fulfilled.Īdding Funds to Wallet Exception: No refunds will be issued for any funds transferred to a MacGameStore/WinGameStore Wallet. Sale is Final Exceptions: Due to contract obligations, NO REFUNDS, CREDIT OR RETURNS will be accepted for any games that are marked as “Final Sale”. Refunds may be exceptionally offered if customer service has determined the customer’s refund request is reasonable (for example, proof that the game does not run on your PC/Mac).Įuropean customers: If you live in the EU, revealing your key or activating the game in your MacGameStore/WinGameStore account means you waive your right to cancel your purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if the performance of our services has begun (for example, if the activation key has been disclosed to you).Īny game purchased with in-store credit cannot be returned for another in-store credit. As with most digitally delivered software products, full refunds on digital downloads are not accepted once an activation key has been revealed to you and/or you have activated the game. If for any reason you are unsatisfied with your purchase, you may request in-store credit of your digital download purchase within 7 days of your purchase.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |